I want to buy a jewellery as a gift. How quickly can you deliver my order?
We are doing our best to dispatch orders as quickly as possible. Contact us by e-mail or phone if your case is urgent.
Do you wrap jewellery as a gift?
We pack the jewellery in lovely, minimalist boxes, free of plastic. They are made from elegant Kraft paper. They are just perfect as gift boxes. Additionally, we can decoratively tie them with a natural linen string. If you want to pack your jewellery in something fancier, we recommend wooden, handmade boxes with a natural wool insert. These are available in our online shop.
Can you add a dedication card to my order? I bought jewellery as a gift, and I want it to be delivered directly to the recipient.
Of course! We will handwrite your dedication on the card made from eco paper and add it to the jewellery package.
Which materials do you use to make jewellery?
We make our jewellery mainly from silver, brass, gold and natural stones sourced in Poland. Next to each jewellery piece in our online shop, you will find a detailed description with information about used materials.
Is your silver and gold jewellery nickel free?
We offer earrings, necklaces, rings, bracelets etc. which are nickel free. Each jewellery model is labelled accordingly.
Do you make your standard silver jewellery models in 585 gold? If so, at what price?
We can prepare some of our silver jewellery models in solid gold. Please send us an e-mail with information which model you would like to be made in 585 gold. We will confirm whether we can realise your order. We will also give you an initial quote and processing time.
Is it possible to make an engraving on jewellery purchased from you?
It is possible if the jewellery has a sufficient surface. You can make the engraving at your local jeweller's, or we can make it for you.
Do you make custom jewellery?
Sometimes we take such orders. We consider each request individually. Contact us by e-mail with details about custom jewellery. We will confirm whether we can prepare your order and give you an initial quote.
How do I choose my ring size?
It's best to confirm your ring size at your local jeweller. If this is not possible, please follow our guide here: www.kamenajewellery.com/page/ring-sizes
Can I return or exchange jewellery bought at your store?
Yes, you can return the jewellery within 14 days of delivery. However, we do not accept returns or exchanges of custom-made jewelery.
How should I store my jewellery?
It is best to store the jewellery in a small plastic zip loc bags, so it's protected from air and moisture. Thanks to this you ensure that your jewellery will not be darkening/blackening caused by oxidation.
How can I clean my jewellery?
To restore the shine of the jewellery, clean it with a soft cotton cloth. If this is not enough, I recommend using a jewellery cleaner available in jewellery shops. In the case of heavy soiling, it would be best to go to your local jeweller, who will help to get rid of the dirt and, if necessary, reneovate your jewellery.
Do you repair jewellery purchased from you?
Yes, if we are able to repair the jewellery and it is subject to a guarantee. We want your jewellery to last for many years. However, there are times when a repair is beyond our capabilities for technical reasons. In such cases, we recommend contacting your local jeweller specializing in repairs.
Is the jewellery waterproof?
Fresh water should not harm jewellery. However, there may be chemical compounds or minerals in it that can discolour natural stones or gilding. For this reason, we advise you to remove your jewellery before contact with water, especially salty water or with chemical additives.
Does the gold plating wear off?
We plate our jewellery with a thick layer of 24-carat gold, 2 microns for rings and 1 micron for other models. With proper care, the gold plating will last a long time. Avoid contact of the jewellery with chemicals and perfumes. Take it off before exercising at the gym or tidying up at home. However, if your gold plated jewellery starts to tarnish or wear down, it can be re-plated to bring it to pristine condition.